Tenant Frequently Asked Questions

  • Q: Can you hold a place before I apply?

    A: Unfortunately, we are not able to hold a place without having an approved application.
  • Q: Do I pay first month’s rent and last month’s rent with my security deposit?

    A: No, you will need to pay first month's rent and a security deposit which is 50% of the monthly rental amount.
  • Q: How old do you have to be to apply?

    A: The Infants Act states 19 is the legal age to enter a binding contract; however, the RTA section 3 states "A person who has not reached 19 years of age may enter into a tenancy agreement or a service agreement, and the agreement and this Act and the regulations are enforceable by and against the person despite section 19 of the Infants Act."
  • Q: Is the deposit refundable?

    A: The security deposit return is dependant upon the condition of the property move out inspection. It is good to note also, that it can take up to 15 days before you receive your deposit depending on the landlord/property management companies policies.
  • Q: You have a property I want to rent. How do I apply?

    A: You can complete your application right online, you can come into our office or contact us to discuss an alternative option.
  • Q: How do I pay rent?

    A: You can pay directly online with your Personal Resident Portal, pre-authorized deposit or post-dated cheques.
  • Q: I want to get a pet. What do I do?

    A: You must obtain written approval from your Property Manager and if approved you will have to pay a Pet Damage Deposit which is 50% of the monthly rental amount.
  • Q: I want to move out, but my roommate wants to stay. What do I do?

    A: It is best if you talk with your Property Manager as the topic of roommates can be difficult to understand according to the residential tenancy law. If you are sharing your rental unit with others, you need to define legally which relationship you are in with those people, it can be co-tenants, tenants in common or roommates/occupants.
  • Q: My lease expiration is coming and I want to move out. What do I do?

    A: This is dependant upon your lease if it is a fixed term lease with a must vacate date, you will not need to give notice however if it does not have a must vacate date will most likely automatically continue as a month-to-month agreement. If you do not want your tenancy to continue, then you will have to give your property manager one full month notice in writing before moving out.
  • Q: Who is responsible for paying for repairs & maintenance requests?

    A: Regular maintenance and repairs are the responsibility of the owner, these are the normal “wear and tear” items; However, when you, your guests, or your pets cause damage beyond “wear and tear”, such as a broken window, you are responsible for that damage. The tenant is also responsible to report. As soon as possible, when something is not working or goes wrong even is it isn’t your fault. If you don’t you could be responsible if it becomes worst e.g. leaky plumbing under your kitchen sink.